Legal & Privacy Center

1. Introduction

AirProp360 (Pty) Ltd ("AirProp360", "we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you use our platform, website, and services ("Platform").

By accessing or using the Platform, you agree to the terms of this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

• Website visitors
• Buyers and sellers submitting enquiries
• Real estate agents and agencies using the Platform
• Any individual interacting with AirProp360

3. Personal Information We Collect

3.1 Information provided by you:

• Name and surname
• Email address
• Phone number
• Location and address information
• Property preferences and requirements
• Any information submitted through forms or enquiries

3.2 Automatically collected information:

• IP address
• Device type and browser information
• Website usage data (pages visited, time spent, interactions)
• Cookies and tracking data

3.3 Lead and transactional data:

• Property enquiries and interests
• Communication history
• Engagement with listings or agents

4. Lawful Basis for Processing

We process personal information based on:

• Your consent
• The performance of services requested by you
• Legitimate business interests (such as improving services and generating leads)
• Compliance with legal obligations

5. Purpose of Processing

Your personal information is used to:

• Connect you with relevant real estate agents and agencies
• Facilitate property enquiries and potential transactions
• Provide marketing, advertising, and lead generation services
• Improve the functionality and performance of the Platform
• Communicate with you regarding your enquiries or services
• Comply with legal and regulatory requirements

6. Direct Marketing

By submitting your information on the Platform, you consent to receiving:

• Property-related communications
• Marketing messages
• Follow-ups from AirProp360 and associated agents

You may opt out of marketing communications at any time.

7. Sharing of Personal Information

We may share your personal information with:

• Licensed real estate agents and agencies
• Service providers (including CRM systems, analytics providers, and hosting platforms)
• Regulatory or governmental authorities where required by law

We do not sell your personal information.

8. Role of AirProp360

AirProp360 may act as:

• A responsible party where we determine the purpose of processing
• An operator (processor) where we process data on behalf of agents or partners

Agents and agencies receiving leads are independently responsible for their use of personal information.

9. Cross-Border Data Transfers

Your personal information may be transferred to and stored in countries outside of South Africa.

In such cases, we take reasonable steps to ensure that adequate data protection safeguards are in place.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss or damage
• Misuse or alteration

However, no system is completely secure, and use of the Platform is at your own risk.

11. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Comply with legal obligations
• Resolve disputes

12. Your Rights

In terms of POPIA, you have the right to:

• Access your personal information
• Request correction or deletion
• Object to processing
• Withdraw consent

To exercise these rights, contact us at:

13. Data Breach Notification

In the event of a data breach, we will take reasonable steps to:

• Notify affected individuals where required
• Comply with applicable legal obligations

14. Third-Party Websites

The Platform may contain links to third-party websites or services.

AirProp360 is not responsible for the privacy practices of those third parties.

15. Updates to This Policy

We may update this Privacy Policy from time to time.

Continued use of the Platform constitutes acceptance of any updated version.